![]() ![]() Demand, too, is likely to remain strong with the pandemic deepening consumers' relationship with and dependence on technology.Įxecutives did note, though, that the second half of this year could be shaped by shifts in consumer spending back to eating out, traveling and other experiences cut off by the pandemic.Īnalysts also credited Best Buy's operations and positioning with its performance. On a conference call, Barry said that the company sees many changes in shopping behavior in response to the pandemic as "sudden and lasting" as customers lean into shopping across retail channels. GlobalData Managing Director Neil Saunders noted in email comments that stimulus checks likely helped drive purchases of big-ticket electronic purchases, as did a rash of home remodeling put off during the pandemic. ![]() Still, that figure represents growth on top of last year's wide leap in digital sales. Much of that growth occurred in stores, as digital comp sales were up 7.6% domestically, which looks paltry against the 155.4% growth last year at this time when consumers took to the internet to make purchases while stuck inside. The retailer's growth against 2019, though, shows the underlying health of Best Buy at the moment, as well as a robust market in the sector.īest Buy experienced growth across its product categories, with comp sales up 27.3% in computing and mobile, up 45.9% in consumer electronics, up 66.6% in appliances, up 32.1% in entertainment and up 33.2% in services. Obviously, much of the growth is making up for ground Best Buy lost in Q1 2020, when it closed stores due to COVID-19's rise and pivoted to curbside fulfillment at its stores. Along with blistering sales growth, the company's operating income more tripled from last year at this time, coming in at $769 million in Q1. Best wishes.Best Buy enjoyed a blockbuster quarter on most metrics. Others have messaged me stating similar things have happened to them. This gentleman was very confident they'd have it in time for my delivery, now morning of August 17. A little worried about the extra miles this tv is traveling, but I'll do the necessary panel/pixel/backlight tests. Update: Customer service has given me a $50 gift card □□ and let me know that, because this item is sold out and very limited availability, they had to get it from another best buy, and it is now in transit to them. It says my appointment needs to be scheduled, and apparently a delivery is not available for another week? Terrible. Also, I need to tell the driver something about the gate to my community.Īny feedback/experience would be greatly appreciated.Įdit: Now it is the next morning, and my delivery status was cancelled sometime around 8am est. I figured they would give me more than 12 hours notice if that were the case. Their website mentions some of their deliveries are delayed. Nothing looks out of place on my order page. The website says they will call by 9pm the night before to narrow the delivery time. Is this normal? Will they call me when they are on their way? I did get an automated email today, but no call, as it specifically stated. ![]() A fellow redditer told me they called him the day before. I've gotten an email stating they will call me the day before. I have a delivery scheduled for a 75" tv tomorrow, Tuesday, between 12-6. ![]()
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